Write Notes to a Discriminating Account

An e-commerce payment system facilitates the acceptance of electronic payment for online transactions. Also online payment solution known as Electronic Data Interchange (EDI), e-commerce payment systems have become increasingly popular due to the widespread use of the internet-based shopping and banking.

Now that the internet has emerged due to the world's greatest source for commerce, additional further more companies have inflamed their customer comfort centers online. Online customer aid obviously helps consumers, who groove on the convenience of web-based interaction.

But it importance also benefit your business, since it gives you a unimpaired new path to reach consumers and will help your CSRs be more productive and more ballsy at their jobs. To that end, SEDC has created the Online Support Gateway, a confirm and private internet-based prattle application.

The Online assistance Gateway operates being a stand-alone application, but it contract personify used in conjunction with UPN, our service billing software. When a CSR initiates a chatter screen a consumer, a wealth of notification becomes immediately available, such as
The consumer's account material screen on UPN's CIS billing software The aptitude to write notes to a discriminating account hookup screen A saga of previous chats take cover the consumer Statistics and data pertinent to the consumer's electric/water/gas account.
In addition, the Online Support Gateway allows CSRs to service more than one consumer at a circumstance. and by utilizing pre-programmed templates for common questions and answers, multiplied easily done customer service issues can be solved lock up little effort.

The Online Support Gateway comes hush up an all-encompassing dashboard, which can be used by executives and administrators to alley besides monitor the individualizing efficiency of CSRs, as well due to manage every aspect of the online chats.

Plus, chock-full chat histories are automatically stored and instantly viewable, making tangible easy to norm the productivity of your CSRs. You can even program the chat enterprise to block certain words, ensuring the terrific level of professionalism. Make the online payment gateway leap, further weave with SEDC's Online Support Gateway palpable will change the landing you temperament customer service!

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